1. In-stock items
Items marked "In Stock" are in our studio and ready to dispatch. Our normal delivery and returns terms apply.
2. What a pre-order is
A pre-order reserves a kit that hasn't reached us yet. Often it's a limited edition with a short ordering window. When you place a pre-order, Mott & Gido makes a corresponding commitment to the sculptor, manufacturer or distributor to secure the kit you have reserved. In some cases we pay for that stock months before it is manufactured or delivered to us.
3. Paying for a pre-order
You can pay in full, or pay a deposit to reserve your kit. The deposit amount and estimated arrival date are shown on each listing. When your kit arrives with us, we'll email you requesting the outstanding balance, so please check your junk or spam folder. Payment is due within 5 working days of that email. If we haven't received it, we'll send you one reminder.
4. Arrival dates
Estimated arrival dates come from the manufacturer and can change. If there's a delay, we'll let you know.
5. Your right to cancel
When you buy online, you have a legal right to cancel. You can cancel at any time from placing your order until 14 days after you receive your kit, without giving a reason. Just email us at mottandgido1@gmail.com.
- If you cancel before your kit is dispatched, we'll refund everything you've paid, including your deposit, within 14 days.
- If you cancel after delivery, please return the kit unused. We'll refund you within 14 days of receiving it back, or of you showing us proof of return. For change-of-mind cancellations after delivery, you pay the cost of returning the kit. This doesn't apply where Mott & Gido is legally responsible for return costs, for example where goods are faulty or not as described. We may deduct an amount if the kit has been handled more than is needed to inspect it.
Please only place a pre-order when you intend to complete the purchase. When you reserve a kit, Mott & Gido makes a corresponding commitment to the sculptor, manufacturer or distributor and may pay for your reserved kit months before it reaches us. We therefore ask customers to consider their purchase carefully before placing a pre-order. This does not affect your statutory cancellation rights.
6. If the balance isn't paid
If the balance still hasn't been paid within a further 2 working days after our reminder, the reservation may be released and the kit offered to the next customer. If this happens, we'll refund your deposit in line with your cancellation rights in section 5.
7. If we have to cancel
We may be unable to supply your kit, for example if a supplier cancels or reduces a release. If that happens, we'll tell you straight away and refund everything you've paid in full.
8. Discounts and separate orders
Sale prices, coupons and discount codes can't be used on pre-orders. Please order pre-orders separately from in-stock items, so we can send your in-stock items straight away.
About our kits
All kits are supplied as unpainted vinyl. Photos show example dolls finished by artists and are for inspiration only.
Your statutory rights are not affected.
