Postage & Delivery
All orders are carefully hand-picked and checked before dispatch and lovingly gift wrapped and packed . We want you to truly appreciate the experience of receiving and opening your parcel.
If you leave an email address and/or a mobile number when checking out you will be kept up to date with full tracking details so you can follow your parcel's progress all the way to your door.
Whichever option you choose, you can be assured that all orders are hand checked before dispatch and the greatest care is taken in preparing your outfits before sending out.
Returns, Exchanges & Refunds
Not Happy with your Purchase?
You can send the item back to us provided:
- Items are returned within 14 days of delivery date
- Items are in an unworn, unused, resalable condition
- Items have all packaging and tags intact (shoes should also be returned with original shoe box intact)
- Your item(s) HAS NOT been personalised
After that? We accept returns for full priced items (items not purchased in the sale, or with a discount code) within 30 days of shipment date (date in top right corner of your paper returns form), however, these will be credit note only (if returned outside of 14 days).
We do not accept returns for unwanted items after the returns period above. If you try to make a return, we may have to send it back to your default delivery address and ask you to cover the delivery costs.
DO I HAVE TO PAY TO RETURN AN ITEM?
Yes. While there are no extra returns fees from us, you as the buyer you will be responsible for the cost of your return postage via whichever postal service you prefer.
International orders: Standard air mail is the most used service for returns, however, for peace of mind, you may wish to send via a tracked service. On the customs form, include the value of 0 and state that it is a return of unwanted baby clothing.
We cannot accept liability for items lost when returned to us. If we have agreed to cover return postage for a faulty item, we will indicate which service you need to use as we cannot cover postage upgrades.
Returns are dealt with in the order they are received, within 7 days. Once your returned item is received it will be inspected. If you qualify for a refund, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within 7 days. Please note that credit card processing times can vary between providers and are out of our control.
HOW SHOULD I PACKAGE MY RETURN?
All returns need to be adequately packaged to avoid damage in transit. You are responsible for the item until it arrives back with us and we cannot issue refunds or replacements for goods damaged or missing during transit.
Together with your completed returns forms, we recommend packaging up your return by reusing the box your item arrived in (especially if returning a boxed item), or a normal mailing bag along with any other packaging included with your order.
Please do not return your boxed item in a mailing bag or non-padded, or paper envelopes designed for sending letters. This will not protect the item in transit, and the return may be refused upon arrival.
To return your product
Mott & Gido Ltd.
(we advise sending recorded delivery as we cannot accept responsibility for any returned items lost in transit)