Returns and Refund Policy

Thank you for shopping at Mott & Gido Ltd. If you are not entirely satisfied with your purchase, we're here to help. Returns Process

• You have 14 days from receiving your order to initiate a return

• After this period, we cannot accept returns unless items are faulty or not fit for purpose

• This cooling-off period is in accordance with the Consumer Contracts Regulations 2013

• Include your order number

• Attach clear photographs showing: - The condition of the item(s) - Any alleged faults (if applicable) - All sides of the packaging

• Wait for our return authorization before sending anything back

• Items must be unused and in original condition

• Original packaging must be intact with all tags attached

• All original components and accessories must be included

• Items must be properly packaged for return shipping

• Return to: Mott & Gido Ltd, Motygido, Llanarth SA470NU

• You are responsible for return shipping costs

• We recommend using a tracked service

• Keep your proof of postage

• Items remain your responsibility until we receive them

• Refunds are processed within 14 days of receiving your return

• We will refund the purchase price minus any discounts applied

• Original delivery charges are only refunded for full order returns

• All returns are subject to inspection before refund

• Digital products once downloaded

• Custom or personalised orders

• Items marked as "final sale"

• Products unsealed for hygiene reasons

• Items damaged through customer misuse

• Contact us immediately at mottandgido1@gmail.com

• Provide clear photographs of the fault

• We'll cover return shipping for faulty items

• Full refund or replacement will be offered 8. Important Notes

• Deliberate damage or false claims will be treated as fraud

• We maintain detailed records of all returns

• Fraudulent claims will be reported to authorities

• We reserve the right to refuse service to customers who abuse our returns policy

Company Details

Mott & Gido Ltd

Company Registration: 15076759

VAT Registration: 447147288

Address: Motygido, Llanarth SA470NU

This policy may be updated without prior notice. The version on our website at the time of your purchase applies to your order.