Trading Policy​

About Us Mott & Gido Ltd is a registered company (No. 15076759, VAT No. 447147288) specialising in reborn artist materials, including paints, materials, and doll kits. We operate exclusively online from our base in Wales, United Kingdom.

1. Products & Quality • All products comply with UK and EU safety standards, including European Standard EN71 • We exclusively sell genuine, authentic products • We maintain strict quality control measures • We do not sell counterfeit items

2. Pricing & Payment • All prices are displayed in British Pounds Sterling (£) • Prices include VAT at 20% where applicable • Baby clothing items are VAT exempt per UK regulations • We accept all major credit/debit cards • Payments must clear before dispatch • All payment processing is secured and encrypted

3. Ordering • Orders are processed through our secure online platform • Order confirmation is sent via email • We reserve the right to refuse orders at our discretion • Standard processing time: 3-5 working days

4. Delivery • Primary carriers: Royal Mail and EVRI • International shipping available to select countries • Delivery timeframes are estimates • Shipping costs based on weight and destination • Free shipping available on qualifying orders • International customers responsible for import duties/taxes

5. Returns & Refunds • 14-day return window from receipt • Items must be in original, unopened packaging • Customer pays return shipping unless faulty • Custom/made-to-order items non-returnable unless faulty • Refunds processed within 14 days of return receipt • Refunds issued to original payment method • Shipping costs non-refundable unless items faulty

6. Customer Benefits • Subscription discount programme: 10% off • Professional artist discounts available • Special offers cannot be combined unless stated

7. Privacy & Data Protection • UK GDPR and Data Protection Act 2018 compliant • Customer data protected per Privacy Policy • No third-party data sharing except when legally required

8. Contact & Support • Email: mottandgido1@gmail.com • Response time target: 24 hours • Customer service available for all enquiries

9. Intellectual Property • Website content copyright protected • Product images and descriptions remain property of Mott & Gido Ltd • Unauthorised use prohibited

10. Legal Information • Governed by laws of England and Wales • Disputes subject to English and Welsh courts • We reserve the right to amend this policy • Changes effective immediately upon posting

Last Updated: 18 May 2025

Mott & Gido Ltd Registered in England and Wales Company Registration No: 15076759 VAT Registration No: 447147288