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Privacy Policy

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Last Updated: 18 May 2025

1. Introduction

Mott & Gido Ltd ("we," "our," or "us"), registered company number 15076759, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website and services.

2. Information We Collect

We collect information that you provide directly to us, including:

  • Name and contact details

  • Billing and delivery address

  • Email address

  • Payment information

  • Order history

  • Account preferences

  • Communication preferences

3. How We Use Your Information

We use your information to:

  • Process your orders and payments

  • Deliver products to you

  • Send order confirmations and updates

  • Provide customer support

  • Send marketing communications (with your consent)

  • Improve our products and services

  • Comply with legal obligations

4. Legal Basis for Processing

Under UK GDPR, we process your data based on:

  • Contract fulfillment

  • Legal obligations

  • Legitimate business interests

  • Your consent (where applicable)

5. Data Sharing

We share your data with:

  • Payment processors

  • Delivery services (Royal Mail, EVRI)

  • IT service providers

  • Only when necessary for business operations

6. Data Security

We implement appropriate security measures to protect your personal information, including:

  • Encryption of sensitive data

  • Regular security assessments

  • Secure data storage

  • Staff training on data protection

7. Your Rights

Under UK law, you have the right to:

  • Access your personal data

  • Correct inaccurate data

  • Request data deletion

  • Object to processing

  • Data portability

  • Withdraw consent

  • Lodge a complaint with the ICO

8. Data Retention

We keep your personal data for:

  • As long as necessary for business purposes

  • To comply with legal requirements

  • Up to 7 years for tax and accounting purposes

    8(a)  Data Retention in Cases of Fraud

  • In accordance with UK data protection law, including the UK GDPR and Data Protection Act 2018, Mott & Gido Ltd reserves the right to retain personal data for longer periods than our standard retention policy in cases where we have identified actual or suspected fraudulent activity.

  • Where fraud or attempted fraud has been detected, we may retain relevant personal data for:

  • The investigation and documentation of the fraudulent activity

  • The prevention of further fraudulent acts by the same individual(s)

  • The establishment, exercise, or defence of legal claims

  • Compliance with our legal obligations to prevent fraud

  • This data will be securely stored with restricted access and will only be processed for legitimate purposes related to fraud prevention, detection, and prosecution. We will retain such data only for as long as necessary to fulfil these purposes, in accordance with the data minimisation principle.

  • Individuals whose data is retained under this exception will be informed of this retention where it does not prejudice the prevention or detection of crime, the apprehension or prosecution of offenders, or the assessment or collection of taxes or duties.

  • This exception applies regardless of any data subject access requests, right to erasure requests, or other data subject rights, where exercising such rights would prejudice the legitimate grounds for retention outlined above.

9. Cookies

Our website uses cookies to:

  • Improve user experience

  • Remember preferences

  • Analyze website traffic You can manage cookie preferences through your browser settings.

10. Marketing Communications

We will only send marketing communications if you:

  • Have given explicit consent

  • Can easily opt-out at any time

  • Have an existing business relationship with us

11. Children's Privacy

Our services are not intended for children under 16. We do not knowingly collect data from children.

12. Changes to This Policy

We may update this policy periodically. Significant changes will be notified to you.

13. Contact Us

For privacy-related queries:

  • Email: mottandgido1@gmail.com

  • Address: Mott & Gido Ltd, Motygido, Llanarth SA470NU

  • VAT Registration: 447147288

14. Complaints

If you're unhappy with how we handle your data, you can contact: Information Commissioner's Office (ICO) Website: www.ico.org.uk

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